Position: Country Manager – Spain
Location: Spain including Balearic & Canary Islands (remote with travel)
Closing Date: NA
59club
A Global leader in the provision of service analysis, offering Financial Benchmarking, Mystery Shopper Audits, pioneering Survey and Feedback Software & Staff Training within the Golf, Leisure, Spa, F&B and Hotel Industries.
Market leading software and assessment criteria provides the resources to improve and maintain ‘sales & service’ etiquette, in turn increasing customer satisfaction, revenue & profits in the process.
59club was established in 2007, with a Head Office based in the UK. We are now operating in Continental Europe, the Middle East, Asia, United States, Canada and Australasia. The EU South is based in the Costa del Sol, Spain.
The Role
This role is an exciting opportunity for an experienced Manager to join 59club Europe South, supporting and growing a portfolio of partner venues who are looking to develop their business and the processes behind what they do. The Country Manager is the face of our business, a great communicator and educator, confident in the analysis and presentation of data with the ability to proactively source new opportunities and forge lasting relationships.
Main Duties and Responsibilities
• Proactively manage relationships, contracts and outcomes with key stakeholders
• Creation and delivery of bespoke training content to partner venues
• Seek opportunities to develop the footprint of 59club within primarily within Golf, Spa & Leisure
• Manage a portfolio of existing clients in line with 59club account management protocol
• Support 59club in the creation of content and product development
• Ensure the accuracy and timely presentation of monthly venue reports
• Train, Support and Monitor the work of 59club Testers to ensure delivery of agreed programme
• Support the effective delivery of 59club events and 59club attendance of industry events
• Inspire, motivate and engage customers to maximize opportunities for collaboration
• Adhere to 59club account management procedures, CRM protocol and database controls
• Drive brand awareness within the country and wider region through key marketing strategies
Person Specification
The ideal candidate will possess the majority of attributes listed below:
• A passion for Hospitality and a background working within the industries supported by 59club
• A working knowledge of the 59club Benchmarking Criteria
• Excellent communication and presentation skills (both written and verbal)
• A working knowledge of Resort and Club Operations
• A track record of delivering KPI’s including financials and business development
• Experience in the creation and delivery of training programmes
• Skilled in managing, administering and presenting large quantities of data
• Willingness to travel to meet the needs of the business (including overnight)
• Driving Licence essential
• The candidate must speak both Spanish and English fluently
Application Process
To apply for this role, please complete the short form below attaching a copy of your CV. For any additional questions, please contact Lee Mathew Waggott – General Manager 59club Europe South (lee@59club.com)
For more information about 59club, please visit www.59clubeurope.com