Désignation des GOLD FLAGS 2021

La cérémonie virtuelle a été organisée par le présentateur et diffuseur Dan Walker et récompense les sites d’Europe, du Royaume Uni et d’Irlande pour leur qualité de service.

13 clubs ont reçu la plus haute distinction, les désignations convoitées « drapeau or » de 59club.

De plus, ils ont été rejoints sur le podium virtuel par huit lauréats d’argent et huit de bronze, illustrant que malgré tout ce qui a tourmenté l’industrie britannique et européenne du golf depuis le début de 2020, de nombreux clubs refusent de laisser tomber leurs normes de qualité.

Les désignations reconnaissent les sites commerciaux et les clubs à membres qui ont atteint le niveau requis de service à la clientèle, tel que déterminé par les audits de visite mystère impartiaux de 59club, ainsi qu’une reconnaissance supplémentaire pour avoir fourni les meilleures installations et services pour les golfeurs.

Les qualifications des employés, les distinctions des restaurants, la communication avec les membres et l’accréditation environnementale ne sont que quelques-uns des facteurs déterminants supplémentaires dans les critères de qualification du Golf Flag. Toutes nos félicitations à tous nos sites méritants portant le Golf Flag, nous espérons que vous apprécierez la présentation et que vous entrerez dans l’esprit des remises de prix, rappelez-vous que vous êtes un phare pour la prospérité future de l’industrie du golf et de l’hospitalité.

Et enfin, nous sommes ravis de confirmer que les préparatifs sont en cours et que les régions 59club seront invités à participer à la première « cérémonie mondiale de remise des prix d’excellence du service et de l’hospitalité » qui aura lieu en 2022-2023.…

Merci à nos sponsors des awards

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Working with 59club EN

Friday September 10, 2021

Independent Mystery Shopping Audits

59club will call on their team of Mystery Shoppers to deliver the agreed agenda of mystery tests. 59club monitor proceedings and deliver a comprehensive and completely impartial online report. The report is measured against 59clubs industry leading benchmarking criteria, confirming your sales etiquette & customer service levels against the best performing venues and the industry average. The audit will provide clear action points that assist you to succeed in line with industry standards.

Service Excellence Awards

Venues who receive the required number of audits per product, qualify for 59club’s acclaimed Service Excellence Awards – famously regarded as the Oscars of the Industry. The Awards are designed to reward individuals, teams and clubs for delivering great service within their respective fields.

Venues who offer the very best service and facilities are honored with 59clubs coveted Gold, Silver or Bronze Designation Flag Award.

My59 Customer Satisfaction Survey Software

My59 contains industry leading Customer Satisfaction Survey Templates, for managers to utilise the online platform independently as they work proactively to succeed.

The golftell member app, also included within the my59 software, creates a channel for club members (and their guests) to privately communicate their views directly with club management, from the convenience of their mobile device.

All survey products empower venues to measure their customer satisfaction against the best performing venues and the industry average.

Training & Education

59club’s training modules has assisted hundreds of venues worldwide to excel and perfect their sales & service offering. Training can address weaknesses highlighted by mystery shopper audits and customer satisfaction survey feedback, ensuing clear action points are addressed.

Additional 24/7 education is provided by 59club’s interactive online training platform, with built in push notifications linked to your performance data.

Service Excellence Guaranteed!

59club affords venues the complete ‘Quality Assurance’ package to achieve Sales & Service Excellence.

Help is just a phone call away, contact us today, we look forward to working for you…

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Thursday September 9, 2021

59club, Analistas de Atendimento ao Cliente e Provedor de Treinamento líderes da indústria, opera na Europa, Reino Unido, Irlanda, EUA, Canadá, Oriente Médio, África, Ásia, Austrália e Nova Zelândia.

Com inovadores questionários de satisfação de cliente, cliente mistério, auditorias, ferramentas de análise financeira, programas de formação a colaboradores, o 59Club, na Europa, fornece soluções de gestão e dados globais às industrias do golfe, lazer, spas, F&B e hotéis, de forma a maximizar resultados de vendas e proporcionar uma melhor experiência aos seus clientes.

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Thursday September 9, 2021

59club, el proveedor de capacitación y analistas de servicio al cliente líder en la industria, opera en Europa, Reino Unido, Irlanda, EE. UU., Canadá, Medio Oriente, África, Asia, Australia y Nueva Zelanda.

Con una gran cantidad de encuestas innovadoras, tales como Satisfacción del Cliente, Auditorías de Comprador Anónimo, Herramientas de Comparación Financiera y Programas de Formación del Personal; 59Club Europe South facilita soluciones para la gestión de rendimientos y datos mundiales para los sectores de Hoteles, Golf, Ocio, Spa, Hostelería y Eventos, con el fin de elevar el Rendimiento de Ventas y la Experiencia del Cliente por todas las sedes de nuestros clientes.

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Thursday September 9, 2021

59club, the Industry leading Customer Service Analysts and Training Provider, operates within, Europe, UK, Ireland, USA, Canada, Middle East, Africa, Asia, Australia & New Zealand.

With a wealth of ground-breaking Customer Satisfaction Surveys, Mystery Shopper Audits, Financial Comparison Tools and Employee Training Programs; 59club UK provides performance management solutions and global data to the Golf, Leisure, Spa, F&B and Hotel Industries, to elevate Sales Performance and the Customer Experience across their respective client properties.

59CLUB GOLF FLAG OF HONOUR MARCA QUALIDADE PARA OS CLUBES COM MELHOR SERVICO DE ATENÇÃO AO CLIENTE

A cerimónia virtual, organizada pelo apresentador e locutor Dan Walker, que
reconhece clubes de golfe em toda a Europa, Reino Unido e Irlanda, pela sua qualidade de serviço

13 clubes receberam a’Gold Flag Designations’.  Juntaram-se, também, ao pódio virtual, 8 ‘Silver  Flags’  e, 8 prémios na categoria ‘Bronze Flag’, provando que, apesar dos problemas que a industria do golfe, no Reino Unido e Europa, desde o início de 2020, tem sofrido, muitos clubes recusam-se a baixar os padrões do seu serviço.

Foram homenageados resorts e clubes privados que alcançaram o padrão exigido de atendimento ao cliente, determinado por auditorias imparciais de cliente mistério do 59club, juntamente com o reconhecimento adicional de fornecerem as melhores instalações e serviços para os golfistas desfrutarem.

Qualificações dos colaboradores, elogios aos restaurantes, comunicação aos membros, e acreditação ambiental, são alguns dos fatores determinantes adicionais dos critérios de qualificação para os ‘Golf Flag Awards’.

Muitos parabéns a todos os merecidos campos de golfe que receberam a “Golf Flag’.  Esperamos que tenha gostado da apresentação e, ao testemunhar como os clubes celebraram a sua conquista, lembre-se que faz parte da prosperidade do golfe e da indústria hoteleira.

E, finalmente, estamos contentes de anunciar que está em curso a preparação para a cerimónia dos ‘‘World hospitality service excellence awards – 2022-23’ onde todos os clubes do 59club estão convidados a competir.

Obrigado aos nossos Patrocinadores

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“59CLUB GOLF FLAG OF HONOUR” MARCA LA CALIDAD PARA LOS CLUBES LÍDERES EN EL SERVICIO AL CLIENTE

La ceremonia virtual presentada por el locutor de radio y presentador, Dan Walker, que reconoce los clubes en Europa, Reino Unido e Irlanda por la calidad de su servicio al cliente

13 clubes han recibido el honor más alto de todos, las “59club Gold Flag Designations”.

Además, se les unieron en el podio virtual ocho ganadores de premios de plata y ocho de bronce, que muestra que a pesar de todo lo que ha afectado a la industria de golf en el Reino Unido y Europa desde principios de 2020, muchos clubes se niegan a permitir que bajen sus estándares.

Las nominaciones reconocen a los resorts y clubes privados que han logrado el estándar exigido de servicio al cliente, determinado por las auditorías imparciales de 59club Mystery Shopping, junto con el reconocimiento adicional por haber proporcionado las mejores instalaciones y servicios a los golfistas.

Las calificaciones de los empleados, los elogios de los restaurantes, la comunicación a los miembros y la acreditación ambiental son solo algunos de los factores determinantes adicionales dentro de los criterios de calificación de la ‘Golf Flag’.

Enhorabuena a todas nuestras propiedades ‘Golf Flag’, confiamos en que disfrute de la presentación y, al entrar en el espíritu de los premios, recuerde que usted es un faro de luz para la futura prosperidad de las industrias de golf y hostelería.

Y finalmente, es nuestro placer confirmar que nos estamos preparando para un evento que verá a todos los territorios 59club competir en la ceremonia inaugural de los ‘World Hospitality Service Excellence Awards’ que se celebrarán en 2022-23 …

Gracias a nuestros patrocinadores

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59club Golf Flag of honour marks quality for leading customer centric properties


The 59club Golf Flag virtual ceremony hosted by presenter and broadcaster Dan Walker, which recognises venues across Europe, UK & Ireland for their service quality

13 clubs received the highest accolade of all, 59club’s coveted ‘Gold Flag’ designations.

What’s more, they were joined on the virtual podium by eight silver and eight bronze award winners, illustrating that despite everything that has plagued the UK & European golf industry since early 2020, many clubs refuse to allow their standards to drop.

The designations recognise commercial venues and member clubs that have achieved the required standard of customer service, as determined by 59club’s impartial mystery shopping audits, along with additional recognition for having provided the very finest facilities and services for golfers to enjoy.

Employee qualifications, restaurant accolades, member communication, and environmental accreditation, are just some of the additional determining factors within the qualifying golf flag criteria.

Huge congratulations to all of our deserving Golf Flag bearing properties, we trust you enjoy the presentation and as you enter into the spirit of the awards, please be reminded that you are a beacon of light to the future prosperity of the golf & hospitality industry.

And finally, we are delighted to confirm that preparation is under way that will see all 59club territories invited to compete in the inaugural ‘World hospitality service excellence awards ceremony’ taking place in 2022-23…

Thank you to our Award Sponsors

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